Recently, we have become aware of several fraudulent websites claiming to be the Macfox official website. These sites mimic the design of our official website but are of poor quality, and they incorrectly use our official customer support email as their contact address. To protect consumers, we hereby make the following statement:
Official Purchase Channel
The only official Macfox website is https://macfoxbike.com. All official product information, purchase channels, customer support, and warranty services are provided exclusively through this website.
Unauthorized and Fake Websites Warning
Any other platform or website claiming to be the “Macfox Official Website” is unauthorized and counterfeit.
Risks of Purchasing from Fake Websites
Consumers who purchase products from these fraudulent websites may encounter the following issues:
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Products may be counterfeit or unverified, with unreliable performance and quality;
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Products may be expired, damaged, or missing essential components;
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Official warranty, after-sales service, or technical support will not be available;
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Personal and payment information may be exposed or misused.
Official Customer Support
The official Macfox customer support email is support@macfoxbike.com, or use the official Macfox contact page. Please contact us only through this address to avoid exposing personal information or financial risks.
Recommendation Before Purchase
We strongly advise consumers to verify the website address and contact information before making a purchase. If you have any questions, please visit the official Macfox website or contact our official customer support.
Macfox is committed to providing users with a safe and reliable purchasing experience and comprehensive after-sales service. We reserve the right to take legal action against any counterfeit or infringing activities to protect our brand and consumers’ rights.
source https://macfoxbike.com/blogs/news/macfox-official-purchase-statement
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